Shipping policy

Thank you for visiting and shopping at NexoVelora. Following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

We partner with global merchants and artisans in order to provide you the best prices and the most unique products. Because we ship directly from our partners in different regions, delivery times may vary.

Standard Shipping:Free
Estimated Delivery Time: 7-15 business days (depending on your location).

Depending on supplier location, customs clearance, and seasonal demand, delivery may take up to 21 business days.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.

You can track your order directly on our website through our tracking page.

4. Multiple Packages

Because we source our products from multiple suppliers to get you the best deals, if you order multiple items, they may be shipped separately. Do not panic if you receive one item before another; the rest of your order is on its way!

5. Customs, Duties, and Taxes

NexoVelora is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Incorrect Address Disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at info@shoopzapp.com if you believe you have provided an incorrect shipping address.

Orders returned due to an incorrect address provided by the customer may be subject to reshipping fees.

7. Damages & Lost Packages

If you received your order damaged, or if your package is lost in transit, please contact our support team at info@shoopzapp.com with your order number. Please save all packaging materials and damaged goods before filing a claim, as we may need photo evidence to process a replacement or refund.

Packages marked as delivered by the shipping carrier are considered delivered. If a package is marked as delivered but cannot be located, customers should first contact the carrier and local authorities where applicable.

We are not responsible for delays caused by customs inspections, carrier disruptions, weather conditions, public holidays, or other events beyond our control.